Crystal Clean Vents
Effective Date: Jan 1st, 2026

SMS Messaging Terms & Compliance

1. Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Crystal Clean Vents through our website at https://www.crystalcleanvents.com, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.
2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text “STOP” to the same number that sent you messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
3. Support Information: If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to roxy@crystalcleanvents.com or call +1 801-561-0924 during business hours.
4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.
5. Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.
6. Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
7. Age Restriction: You must be 18 years or older to participate in our SMS program.
8. Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at https://www.crystalcleanvents.com/privacy-policy/

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

General Terms

This website (the “Site”) is owned and operated by Crystal Clean Vents (“Company,” “we,” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site.

Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.

Intellectual Property Rights

Our Limited License to You: This Site and all materials available on it are the property of Crystal Clean Vents and are protected by applicable intellectual property laws. The Site is provided solely for your personal non-commercial use. You may not use the Site or its materials in a way that infringes on our rights or is not authorized by us.

Your License to Us: By submitting any content to us, you grant Crystal Clean Vents a royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, and distribute such content.

Disclaimers

The Site may contain links to third-party websites. We do not endorse or assume responsibility for any third-party content, products, or services.

All information, products, and services are provided “as is” without warranties of any kind. We disclaim all warranties, including merchantability and fitness for a particular purpose, to the fullest extent permitted by law.

You agree to indemnify and hold harmless Crystal Clean Vents, its affiliates, and employees from any claims arising from your use of the Site or violation of these Terms.

Online Commerce

Some services or products may be offered through third parties. We are not responsible for the quality or performance of third-party products or services. Any transactions with third parties are solely between you and the provider.

Registration & Passwords

If you create an account, you agree to provide accurate information and keep your login credentials secure. You are responsible for all activities under your account. If you suspect unauthorized use, contact us immediately at roxy@crystalcleanvents.com.

Termination

We reserve the right to terminate or suspend access to the Site at our discretion without notice if you violate these Terms.

Governing Law

These Terms are governed by the laws of the State of Utah, United States. Any disputes shall be resolved in that jurisdiction.

Changes to Terms of Service

We may update these Terms from time to time. The latest version will always be available on our website.

Contact Information

Crystal Clean Vents
996 North 1580 West, Orem, UT 84057, United States
Phone: +1 801-561-0924
Email: roxy@crystalcleanvents.com
Website: https://www.crystalcleanvents.com

By using our website and services, you agree to these Terms of Service.